Terms And Conditions.

Full payment is required to confirm all bookings, these can be made below, or you can request an invoice to be sent to your organisation.

Terms:

• All bookings are provisional until full payment has been made.

• Any illness, injuries or disabilities that can affect your ability to take part in the course must be declared.

• For the protection of other clients, if you are unwell with an infectious illness (including COVID 19), you will not be allowed to participate in an open course. Our standard cancellation policy then applies.

Cancellation Policy:

• If the weather is unsafe for a course or activity to take place, then we will reschedule to another agreed date. We bear no responsibility for any incidental costs (e.g. travel, accommodation. Please ensure you have relevant personal cancellation, accident and medical insurance to cover this).

• If you cancel a course or activity more than 30 days in advance then you can request a full refund.

• If you cancel a private course or activity more than 14 days in advance then your booking can be moved to a new date.

• If you cancel a private course or activity less than 14 days in advance then your payment will be lost.

Your Data:

• Our insurance provider requires each participant to complete a participation form which includes personal identifiers such as Name and Address, an Emergency Contact Number and details of any Medical Conditions or Injuries that may need to be managed during the course.

• Your personal data will not be given to any third party except the emergency services and our insurance provider in the event of an accident or injury.

• Images taken during a course may be shared via our social media channels and for promotional reasons both on and off line. Please let us know if you do not wish your photo to be taken.

• By accessing this website you agree to the terms and conditions of its use, if you do not agree with this then please exit and navigate away from the website.

Conditions of Participation

British Mountaineering Participation Statement. As part of our online booking form you are required to agree with BMC participation statement, this highlights the fact that the environment we are operating in is dynamic and has potentially high risk situations. Simon Lago and his chosen instructors are all fully qualified and experienced to work in this environment with you and reserve the right to adjust, relocate or even cancel the day's activities if they feel safety is going to be compromised.

A situation might require rapid action on the part of the instructor to ensure safety. Where possible the reasons for any such decision/action will be discussed with you before, if this is not possible due to the dynamic nature of the situation the instructor will discuss and explain after. For the safety of you, your instructor and possibly people around you must follow all instructions given. If you are at all concerned or unhappy about any decisions made you must raise this with your instructor at the time and contact Simon Lago directly.

Simon Lago and his chosen instructors can and does work with under 18's but for this to take place the parent or guardian must accompany the minor on all activities.

Simon Lago works on 'challenge by choice'. If at any time you are uncomfortable or wish to stop please inform your instructor immediately. They will then discuss with you the options should you wish to cease partaking in the activity. On bespoke courses an alternative will be offered where location and time allow.

Should you wish to withdraw while out on a group activity this may require all clients to return to a safe road side location if the instructor deems conditions too serious for you to remove yourself from the environment. No refund will be given in this instance. We strongly recommend you purchase personal cancellation, accident and medical insurance to cover this.

If you insist on removing yourself from the group against the instructor's advice then Simon Lago and the instructor(s) will no longer hold a professional duty of care or be held accountable for your actions and any outcome resulting from them.

Simon Lago and his chosen instructors are committed to equality and work hard to allow access for all to the outdoors. Medical conditions which are known and managed well do not preclude participation on our courses. Courses can be demanding physically, mentally and emotionally, it's is essential that you declare on your Simon Lago booking form and inform your instructor on the day of any issue which may impact on your participation, safety and enjoyment of the day. You must inform your instructor immediately on anything that arises during the course of the day, they can then work with you and take appropriate action suitable to the issue, location and conditions.